Privacy Policy
At Reela ("we," "us," "our"), safeguarding your privacy is of paramount importance. This Privacy Policy outlines in detail the manner in which we collect, use, maintain, and disclose information collected from users ("user", "you", or "your") when using our services across the United States and other countries. By engaging with our services, you acknowledge the practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
Reela’s technology is offered by Taplike Limited (Reela AI Inc), RIVERSIDE, CA 92505, a company registered in the United States. (hereinafter collectively referred to as “Reela”/“us”/“our”/“we”). Reela is concerned about the privacy of its users (hereinafter referred to as “you” “your”) accessing its Services and has provided this Privacy Policy to familiarise you with the manner in which Reela collects, uses and discloses your Personal Information collected through the Services.
1. Information We Collect
1.1 Personal Information:
1.1.1 Contact Information: When you create an account or reach out to us, we collect personal identifiers such as your name, email address, telephone number, and IP address. This data is crucial for user verification, support, and transactional purposes.
1.1.2 Account Details: To personalize your experience, we collect information related to your user account, such as username, password, profile settings, and user-generated content.
1.1.3 Payment Information: For the processing of financial transactions, we collect payment details, including credit or debit card numbers and the security code associated with your payment instrument, along with related billing data. Payment processing is conducted through third-party services compliant with the Payment Card Industry Data Security Standard (PCI DSS).
1.2 Usage Data:
1.2.1 Device and Log Information: We automatically collect information about your interactions with our services, such as IP addresses, browser type, operating system, referring URLs, pages viewed, and device information.
1.2.2 Activity Records: We gather data regarding your interactions, including timestamps, frequency of visits, and clickstream data for analytical purposes, which helps us enhance user experience.
1.3 Technical Data:
1.3.1 Cookies and Similar Technologies: Like many businesses, we use cookies, beacons, tags, and scripts to collect and store information about your usage patterns, helping us understand how you interact with our services.
2. How We Use Your Information
2.1 Service Optimization:
We use collected data to operate and improve our services. This encompasses troubleshooting, data analysis, testing, research, and statistical analysis. The aim is to develop new features and services in alignment with user needs.
2.2 User Communication:
2.2.1 Transactional Communications: We communicate through emails to manage your account and provide customer support. This includes notifications about account activities, changes to our services, and messages that you have opted to receive.
2.2.2 Marketing Communications: With your consent, we may send marketing emails and promotional offers. You can manage your preferences or opt-out of these communications at any time via your account settings or the unsubscribe link in emails.
2.3 Financial Transactions:
We process your personal and financial data to fulfill purchases, subscriptions, and other engagements. Secure transaction handling and fraud prevention are ensured through industry-standard practices.
2.4 Legal Compliance:
We may process your personal information as required to comply with applicable laws, legal processes, or enforceable governmental requests. This includes responding to legal claims, ensuring compliance with legal obligations, or regulatory frameworks.
3. Data Sharing and Third Parties
3.1 Service Providers:
We partner with third-party service providers to perform functions on our behalf, fulfilling contracts necessary to provide our services. These providers include payment processors, data analysts, marketing services, and customer support vendors. They have access to the minimum personal data required to perform their tasks and are obligated not to disclose or use it for any other purpose.
3.2 Business Partnerships:
With your explicit consent, we may share your basic contact details with strategic business partners who provide services or offers that may be of interest to you. These third parties operate independently and are required to comply with stringent privacy standards.
3.3 Compliance with Law:
Reela reserves the right to disclose user information in good faith, as necessary, to comply with any applicable law, regulation, legal process, or governmental request. This includes assisting in the investigation of potential legal violations.
3.4 Business Transfers:
In connection with a sale, merger, acquisition, or financial strategy, we may share or transfer information about you. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
4. Data Security Measures
4.1 Security Technologies:
We apply multi-layered security measures to protect your personal data, including encryption, firewall protection, and secure socket layer technology (SSL) for data transmission.
4.2 Incident Response:
In the event of a data breach, we have established incident response protocols to swiftly address vulnerabilities. We will notify affected users and relevant authorities in compliance with applicable data protection laws.
4.3 User Responsibilities:
The security of your data also relies partly on you. We encourage you to maintain the confidentiality of your login credentials and immediately report any unauthorized account access.
5. Data Retention Policy
5.1 Retention Criteria:
We process and store your personal data only for the period necessary to fulfill the purposes outlined in this policy. Criteria for retention include data type, user expectations, contractual obligations, and legal requirements.
-
- Retention Duration:
Personal data is retained as long as your account remains active.
6. User Rights and Choices
6.1 Access and Rectification:
You have the right to access and correct personal data that we hold about you. Requests can be made through your account settings or by contacting us directly. We aim to respond to all requests within 30 days, in accordance with applicable laws.
6.2 Data Portability:
Upon request, we provide you or a third party of your choice with your personal data in a structured, commonly used, and machine-readable format.
6.3 Objection and Restriction:
You may request a restriction in the processing of your personal data or object to the data processing based on legitimate interests. We will comply unless the processing is necessary for legal claims or other compelling grounds.
6.4 Withdrawal of Consent:
For data processes reliant on consent, you have the right to withdraw consent at any time. Note that consent withdrawal does not affect the legality of processes conducted prior.
7. Children's Privacy
7.1 Guidelines and Practices:
Protecting the privacy of young children is especially important. Our service is not designed for children under 13 years of age. We do not knowingly collect or maintain personal information from children under 13. If you are a parent or guardian of a child from whom you believe we have collected Personal Information in a manner prohibited by law, please contact us at support@reela.ai, we will take actions complying with applicable legal requirements to delete the information.
8. Cookies and Tracking Technologies
8.1 Types of Cookies Used:
We use cookies to enhance user experience, track usage patterns, and analyze website traffic. These include session cookies, persistent cookies, first-party cookies, and third-party cookies.
8.2 Your Choices:
You can manage cookies preferences through your browser settings. If you choose to reject cookies, you may still use our site, though some functionality and areas may be limited.
Authentication:
At Reela, we employ cookies to authenticate your account, ensuring that your login status is accurately recognized. This facilitates streamlined access to our services and enables us to provide you with the most relevant experiences and features tailored to your needs.
Security:
Cookies play a crucial role in maintaining the security of your account and personal data, as well as the integrity of our services. They assist us in identifying unusual activity that may signal unauthorized access attempts, such as systematic password guessing. In such instances, cookies enable the implementation of enhanced security protocols to protect your information. Furthermore, we utilize cookies to detect and mitigate activities that contravene our Terms of Use, thereby preserving a secure and compliant environment for all users.
9. International Data Transfers
9.1 Global Transfer of Data
Reela operates on an international scale and may transfer your personal information to third-party entities located across various global jurisdictions, as delineated in this Privacy Policy. In every instance where your personal information is transferred, stored, or processed by us, we will implementing reasonable measures to protect your data. By agreeing to this Privacy Policy, you explicitly consent and authorize us to transfer your personal information to third-party entities, whether within your resident territory or internationally.
9.2 Cross-Border Data Handling and Personnel Authorization
The personal information we gather may be transferred to and maintained at facilities outside your home country, possibly in regions where data protection regulations may be less stringent than those in your jurisdiction. Additionally, this information may be processed by personnel situated outside your home country, who are employed by Reela or by our agents and suppliers.
10. Updates to This Privacy Policy
Reela reserves the right to modify this Privacy Policy at any time. Changes will be effective upon posting of the revised policy on this page. In cases of significant updates, we will notify you via email or a prominent notice on our service. We encourage periodic review of this policy to remain informed about how we protect your information.
11. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
USA entity – Taplike Limited (Reela AI Inc.)
Contact Information:
Name: Reela support
Email: support@reela.ai
- Commons and Questions
If you have a comment or question about this Privacy Policy, please contact us at support@reela.ai